Shipping Policy
We attempt to ship all orders out within 24 hours of order placement however delays are possible. Orders will not be shipped on weekends or holidays. Shipping dates and arrival times are estimates and therefore cannot be guaranteed.
Returns
We provide every item that we sell with a 30-day customer satisfaction guarantee. If you are unsatisfied with an item you received send it back to us and receive a full refund of the original purchase price.
Once a return item arrives at our facility it will be inspected, if the item is in original condition and contains all original packaging you will be refunded on your method of payment within 5 business days.
The cost of return shipping is your responsibility, there are no other fees associated with returning an item unless otherwise noted.
- All clearance items are final sale and cannot be refunded
- Roux helmets must be unused to be eligible for return
For any additional questions or concerns around our return policy please contact us
Please send all return items to 760 Pacific Rd, Unit 3, Oakville ON, L6L 6M5
Multiple Product Order Policy
All items placed within the same order will be shipped as one package. In the event that one item is out of stock or back ordered the packages will be shipped out as they are available.
Order acceptance
We will attempt to fulfill all orders however orders placed online are not guaranteed. if order fulfillment is not possible for any reason at all you will be contacted and refunded.
Out of Stock Notification
If an order is placed with an out of stock item you will be contacted with an estimated arrival date before proceeding.
Stock
Online stock may not always be up to date. For stock inquiries please call (1-866-720-9866)
Payment
All prices are in Canadian dollars (CAD).
Taxes extra, all additional fees and duties included.
No additional fee for credit card purchases, please be sure to provide your exact billing address and phone number to prevent any delays.
Order Cancellation
If you wish to cancel an order please email or call us as soon as possible after ordering. Not all cancellation requests can be facilitated in which case please refer to our return policy on orders that have already been shipped.
For any additional questions please contact us.